Privacy Policy

1. Information We Collect

We collect information you provide directly, information collected automatically, and information received from service providers. This may include:

• Contact information you submit in the quote form: first name, last name, email address, and phone number.
• Move information: the type of move (moving within the same state or to another state), origin and destination city, state, or ZIP code, preferred move date, and home size.
• Communications with us, including calls, emails, and quote form submissions.
• Website and device information, such as IP address, browser and device type, pages viewed, referring source, campaign and click identifiers, form interactions, and similar technical data.

We may record or monitor calls for quality assurance, training, customer service, dispute resolution, and compliance purposes where permitted by law.

2. How We Use Your Information

• Prepare and discuss moving quotes and estimates.
• Contact you about your quote request, your move, scheduling, and related customer support matters.
• Respond to questions, requests, and service inquiries.
• Improve this page, our services, marketing, and business operations.
• Send service-related messages and, where permitted by law, follow-ups and marketing communications.
• Prevent fraud, protect our rights, maintain security, and comply with legal, regulatory, insurance, transportation, and accounting obligations.

3. How Quote Requests Are Handled

When you submit a quote request, the information you provide may be processed and routed to the appropriate internal teams, systems, and service providers as reasonably necessary to review your inquiry, determine the type of move involved, and respond to you. The handling of a request may differ depending on the type of move described, and information is used only for the purposes described in this Privacy Policy.

4. Calls, Text Messages, and Email Communications

Pure Relocation Services may contact you regarding your inquiry, moving quote, scheduled services, or other service-related matters as permitted by applicable law.

Consent to receive SMS messages is obtained separately. Providing a mobile phone number alone does not constitute consent to receive SMS messages, and the quote form on this page does not collect SMS consent. Where an optional SMS consent checkbox is offered on one of our forms, it is optional and is not required to submit a quote request or otherwise do business with us; message frequency may vary, message and data rates may apply, and you may opt out at any time by replying STOP or reply HELP for assistance. Consent to receive SMS messages is not a condition of purchase. You may unsubscribe from marketing emails using the unsubscribe link in the email or by contacting us directly.

5. Cookies and Website Tracking

This page may use cookies, local browser storage, pixels, tags, scripts, analytics tools, advertising tools, and similar technologies to operate the page, measure performance and advertising results, protect forms from spam or abuse, and understand how visitors use the page. These tools may collect information such as IP address, browser type, device type, pages visited, form activity, referring website, campaign and click identifiers, approximate location, and online interactions. We may use third-party providers for analytics, advertising, hosting, CRM, email, and performance purposes; those providers process information according to their own privacy policies. You can adjust cookie settings through your browser, though some features may not work properly if cookies are disabled.

6. How We Share Information

We share personal information only as reasonably necessary for business, service, operational, legal, or safety purposes, including with:

• Employees, agents, and moving personnel involved in evaluating or performing your move.
• Service providers that support our business, including CRM providers, email platforms, call handling and tracking providers, hosting providers, analytics tools, marketing platforms, and IT providers.
• Insurance providers, legal advisors, regulators, law enforcement, courts, or government agencies when required or permitted by law.
• Business successors in connection with a merger, acquisition, sale of assets, financing, restructuring, or similar transaction.
• Other parties when you authorize us to do so.

We do not sell your phone number or SMS consent information to third parties for their independent marketing purposes. Mobile opt-in information, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third parties or affiliates for marketing or promotional purposes.

7. No Sale of Personal Information

Pure Relocation Services does not sell personal information for money. Some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly to include certain online advertising or analytics activities. Where required by applicable law, you may have the right to opt out of certain targeted advertising, sale, or sharing of personal information.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, misuse, loss, alteration, or destruction. However, no website, email system, phone system, database, or electronic transmission is completely secure, and we cannot guarantee absolute security of your information.

9. Data Retention

We keep personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, comply with legal and regulatory obligations, resolve disputes, prevent fraud, and protect our rights. Retention periods vary depending on the type of information, applicable law, and business needs.

10. Your Privacy Choices

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Request a copy of certain personal information.
• Opt out of marketing emails or text messages.
• Opt out of certain targeted advertising, sale, or sharing where applicable.
• Not be discriminated against for exercising privacy rights.

To make a privacy request, contact us using the information below. We may need to verify your identity before processing your request.

11. State Privacy Rights

Residents of certain U.S. states, including California and other states with consumer privacy laws, may have additional rights regarding personal information, including the right to know what information is collected, used, disclosed, sold, or shared; the right to request correction or deletion; the right to opt out of certain sharing or targeted advertising; and the right to non-discrimination. Where required by law, we honor valid privacy requests and applicable opt-out preference signals.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date shown above. Your continued use of this page or our services after changes are posted means you accept the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy request, please contact us:

Pure Relocation Services
Email: info@purereloservices.com
Phone: (888) 929-2705